Creating Housing Stability For Atlanta's Underserved Communities

3/6/2023

The Quest Cares team is dedicated to providing supportive services that help our residents become self-sufficient.

Quest Cares Supportive Services

Residents arrive at Quest with dreams deferred due to homelessness, health challenges, financial setbacks, and countless other life altering situations. Our mission is to aid them in achieving their goals. We begin with inspiring them to recapture their self-worth and motivate them to begin anew.

What happens to a dream deferred? Does it dry up like a raisin in the sun? ... Or does it explode?
Langston Hughes

Quest Cares: Staff Spotlight

Sha’Nelle High, MSW, LCSW, is currently the Director of Supportive Services at Quest Communities. Sha’Nelle received her Bachelor’s Degree in Sociology and Human Development at Howard University. She then earned her Masters of Social Work at Rutgers University, the State University of New Jersey and is now a licensed clinical social worker.

After graduation, Sha’Nelle launched her career working in the trenches as a social worker, specializing in child welfare and addiction services. She moved to Atlanta, Georgia in 2015 to continue her passion to restore urban communities as the Lead Case Manager at Quest, and since then has been promoted from program manager to director.

Sha’Nelle also provides in-home therapy and counseling to at-risk youth and families with her private practice, H.I.G.H Counseling and Therapeutic Wellness.

Sha’Nelle is currently thriving in her career. In addition to her accomplishments at Quest, Sha’Nelle is also a certified CARF surveyor (Commission on Accreditation of Rehabilitation Facilities) and a budding entrepreneur. When Sha’Nelle is not busy with work, she enjoys spending precious moments with her loved ones and in her garden.

Quest Cares: Staff Spotlight

Melissa Tyson is the Program Manager of the Supportive Services Department, Quest Cares, and is a Certified Life Coach and Certified Alcohol and Drug Counselor Level II. She has a Bachelor of Science in Psychology and two Master of Arts degrees in Human Services Counseling and Clinical Mental Health. As the Program Manager, she manages the daily operations of the programs within Quest Cares.

She started her journey here at Quest CDO in 2016 as a case manager overseeing a caseload of 35 residents. She was later promoted to Lead Clinician in 2018 and Program Manager in 2022. Through her time here at Quest, Melissa has created annual community events for the residents, including a "Dress for Success Day," in which residents receive free haircuts, participate in resume builder workshops, acquire donated work attire, and enjoy a catered meal.

Melissa helped increase the employment rate for Quest Residents and helped to ensure a 90% housing stability rate that prevents residents from returning to homelessness.

Melissa has a passion for helping the underserved population and has been in the behavioral health and social services field since 2009, where she has provided various therapeutic counseling services. She is currently working on her licensure as a Licensed Professional Counselor. Melissa has a passion for giving back to the community and is an active foster parent since 2015. She continues to aid those struggling with addictions and is dedicated to services and partnerships that will end chronic homelessness. Her overall goal is to continue to make a difference in the lives of individuals who are in need.

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